L'émergence de portails verticaux
ou vortails a été particulièrement fertile
autour du thème du Customer Relationship Management.
Sa portée, à la fois stratégique, méthodologique
et technologique, en constitue une bonne explication. Nous
avons divisé les portails entre l'Amérique et
le monde, principalement l'Europe mais aussi l'Australie
et l'Inde. Cette distinction se justifie-t-elle à l'heure
de la mondialisation des marchés ? Certes oui, puisque
des nuances culturelles sont perceptibles dans les propos.
Or, dans la mesure où le CRM met l'accent sur les relations
humaines, les différences en terme de sensibilité
revêtent toute leur importance. La langue dans laquelle
est décrit un portail est celle de son site sur Internet.
Certains portails couvrent l'ensemble de la problématique
du CRM alors que d'autres sont plus pointus et traitent principalement
des centres d'appels, des entrepôts de données
ou mettent l'accent sur les ventes ou le service. crmodyssey.com
aborde quant à lui tous les aspects du CRM à
partir d'un point de vue québécois.
callcentres.net was launched to provide specialised research,
analysis and industry information to the Call Centre Industry
throughout the World. As call centres continue to become an
increasingly more important relationship channel between organisations
and customers the need for up to date informative research
is imperative to facilitate educated strategic planning.
CallCenterOps.com provides information to those who are involved
in real-time customer service via a call center or help desk.
Call centers have emerged as the critical link between a company
and its customers. The result has been that the call center
industry is growing at an annual rate of over 20% per year.
The Call Center eXchange (CCX) is your networking resource
to meet the challenges you face everyday. CCX is designed
for call center professionals who continuously strive for
excellence. Based on years of services offered to thousands
of your peers worldwide, CCX has gathered the most up-to-date,
relevant and necessary information to help you transform your
contact center into a world-class organization.
eCustomerServiceWorld.com is a group of customer-focussed
fanatics with offices in both the US and UK. The team developed
its customer expertise through publishing and editing successful
customer service conferences and magazines on both sides of
the Atlantic. We also developed a network of contributors
in the US and UK who really know their stuff in the customer-focussed
arena - from strategic customer service to CRM to call center
CommunityB2B is your premier, community-oriented Web source
for comprehensive, targeted information on evaluating, purchasing
and implementing electronic business to business technology
CRMCommunity.com provides the latest news, products and strategies
available in Customer Relationship Management. As a Member,
you will find that CRMCommunity.com is the complete resource
for networking and research. Regardless of whether you are
a CRM professional, a vendor, or an industry expert, CRMCommunity.com
will be your key to success.
CRMDaily.com is your best resource for staying on top of what's
happening in the fast-paced world of customer relationship
management. CRMDaily.com features original news and analysis
from our respected team of writers and editors, as well as
a real-time headline news service that's updated 24-hours
a day, in multiple languages. So you can always find current
news and information on the products, technologies, and issues
of critical importance to your e-business venture.
Founded by Front Line Solutions, CRMGuru.com is the world's
#1 customer relationship management web site with over 25,000
members worldwide. Join now and you can enjoy a rich array
of free newsletters, articles, webcasts, and discussion.
CRM odyssey anime un portail pour la communauté du
CRM. Il s'agit d'un espace virtuel d'information, de formation,
de promotion et d'échange couvrant à la fois
la technologie, le marketing et la gestion. On y trouve des
nouvelles, des articles, des outils de recherche, un forum
ainsi qu'une multitude de ressources sur le CRM. Il publie
également une e-NewsLetter mensuelle à laquelle
on peut s'abonner sans frais sur le portail Internet afin
de la recevoir par courriel.
The CRMXchange is your place on the Internet for an exchange
of information on customer relationship management (CRM),
sales, call center, and telemarketing issues. Customers communicate
with you in many ways -- by phone, e-mail, fax, web, personal
sales representative, or any combination of these contact
points. Information on The CRMXchange will help you formulate
new ideas and identify new products that will help you build
more profitable relationships and enhance customer loyalty
for your customer contact center.
The Data Warehousing Knowledge Center (DWKC) is the most comprehensive
online sourcebook and information center for data warehousing
technologies. DWKC participants have access to an extensive
resource of data warehousing literature, vendors, consultants,
products, services and events. All of these items have been
categorized to make it easy to research specific data warehousing
Our goal at destinationCRM.com is to become the preferred
Internet location for information, products, and services
relevant to the CRM user marketplace. destinationCRM.com is
dedicated to providing this pertinent information in a timely
manner, thereby connecting service decision makers and industry
providers to the future.
Influent Technology Group is all about empowering people to
master technology. We believe the global workforce, and specifically
the users of information technology, are dependent on three
key sources of information that enable them to work independently
and productively. These three key sources are: the training
they have access to, the technical support they have access
to, the online reference information they have access to through
well designed and usable interfaces.
Since 1995, Helpdesk.Com has been meeting the needs of the
help desk software industry for objective, up-to-date knowledge
and reference. Helpdesk.Com is designed for serious IT professionals
seeking Help Desk, Call Center, and related product and industry
i-Marq.com presents regularly updated information to marketing
professionals. It feels like a tradeshow, with multiple events
occurring simultaneously. You'll find experts discussing marketing
ideas, techniques and trends.
Intelligent Enterprise is the first and only information resource
for business and IT leaders focusing on business-critical
solutions that make organizations smarter, faster, and more
Information Technology Toolbox, Inc. (ITtoolbox) is a world
leading online vertical market network for the IT industry.
We are an independent aggregator and distributor of highly
focused information for specific multi-billion dollar segments
of the IT industry. Most importantly, we are a communication
and collaboration tool for collective groups of IT and business
professionals to solve problems related to purchasing, implementation
personalization.com your source for information and analysis
on all aspects of personalization. Click the newspaper icon
to get the latest daily news. Also, subscribe to personalization
newswire to get bi-monthly email alerts on all things personalization.
RealMarket seeks to accelerate the acceptance of CRM solutions
beyond early adopters through education, awareness and example.
RealMarket Research helps customer relationship organizations
who are tackling the "e" challenge by recognizing
the inter-relationship of: CRM* (unified sales, service and
marketing), The 21st century contact center, and e-business.
Because selling is your business no matter what, where or
whom you sell to we are committed to bringing you the best,
most innovative and up to date selling information every day.
Joining you and millions of salespeople as a team to helping
you sell more and to make your selling career as fruitful
and successful as you ever dreamed.
searchCRM.com is a TechTarget.com technology specific search
engine. TechTarget.com operates a portfolio of sites which
fuse specialized search engine functionality with quality
editorial expertise to deliver relevant results and resources
to IT professionals, within specific vertical market segments.
There are dozens of Internet portal sites and the number grows
daily. Most are so broad that it's hard to ever feel a sense
of community, or that you really belong there, where ever
"there" is. Supportgate.com was created for professionals,
managers and executives that make their living in the IT support
services community. It is not a generic, one-size-fits all
website where nobody ever feels like they belong. Supportgate.com
is dynamic, interactive, living resource specifically designed
for the unique needs of support professionals.
dans le monde