Les analystes correspondent à
des sociétés qui mènent des recherches
et qui publient des études. Ils se spécialisent
normalement sur certains secteurs d'activité économique
ou encore ils couvrent les technologies, les marchés
ou encore de façon plus pointue, la formation. Certains
d'entre eux ont fait du CRM un champ de recherche distinct
en soi. C'est le cas par exemple du Groupe Aberdeen. En tout
état de cause, les analystes se caractérisent
par leur indépendance relative à l'égard
de l'industrie et des entreprises sur lesquels ils veillent.
En fait, ils doivent sauvegarder l'apparence d'objectivité.
Ils sont principalement originaires des Etats-Unis alors que
quelques uns sont basés en Europe. Au Québec,
on retrouve par exemple un bureau d'affaires du Gartner Group.
Since 1993, we have provided independent,
objective information about using technology for learning
to help you make the right decisions for your organization.
We keep you well-informed on trends, best practices, tools
and vendors, without bias. Brandon Hall, Ph.D., is a leading
independent researcher in e-learning, helping organizations
make the right decisions about technology through his writing,
advising and presenting.
callcentres.net was launched to
provide specialised research, analysis and industry information
to the Call Centre Industry throughout the World. As call
centres continue to become an increasingly more important
relationship channel between organisations and customers the
need for up to date informative research is imperative to
facilitate educated strategic planning.
Aberdeen Group is a leading provider
of technology market consulting and research for the investment
and IT supplier communities. Steeped in technology and armed
with end-user field research, Aberdeen answers clients' critical
business and technology questions in the context of the Internet
economy and across the product life cycle. Founded in 1988,
Aberdeen is headquartered in Boston, Massachusetts, and has
research centers in Palo Alto, California; Ft. Collins, Colorado;
and Amsterdam, the Netherlands.
AMR Research is the preeminent provider
of research and analysis on e-business strategies and technologies.
Our independent research offers an incisive, comprehensive
view of the rapidly evolving business processes fundamental
to success in the new economy. Our experienced research team
analyzes industry-specific supply chain management, customer
management, enterprise management, business-to-business e-commerce
and all underlying enabling technologies. Clients use our
in-depth analysis to develop and implement end-to-end e-business
strategies consistent with their overall business goals.
At Datamonitor, we are Market Analysis
Experts. We dont just deliver top quality data, we interpret
it, combining an insiders market expertise with the
objectivity of an outsider to give you the best possible insight
into your competitors strategies and tactics.
Established in 1990, EDSI provides
marketing intelligence solutions exclusively to the high-tech
industry. What sets EDSI apart is its unique ability to combine
industry expertise with the latest sales and marketing technology
to generate highly productive leads, shorten sales cycles
and increase long term market share for its high-tech clients.
Eduventures.com, the independent
market research firm for the education economy, provides clients
with the intelligence necessary to develop and execute winning
business strategies in the pre-K-12, postsecondary and corporate
training markets. Research services include quarterly strategic
research reports, monthly market sector reports, weekly briefs,
advisory and consulting services and industry conferences.
Faulkner Information Services has
been a respected provider of information and research services
related to the IT and communications industries for more than
thirty years. The company was among the first to deliver its
core services in electronic format on CD-ROM, in Lotus Notes,
in HTML for intranets, and over the World Wide Web.
Forrester is a leading independent
research firm that analyzes the future of technology change
and its impact on businesses, consumers, and society. Companies
use our research as a continual source of insight and strategy
to guide their most critical business technology decisions.
The result? Our clients leverage technology innovation to
lead their industries in dynamic new directions.
Frost & Sullivan is a customer-focused
marketing consulting company with a proud history. We have
evolved from a company that focused on publishing market reports
into a full-service training and consulting company. The transformation
has been a success. We have greatly expanded our services,
the size of our staff, and the number of our offices worldwide.
Our relationship with our customers grows stronger every day.
We are now even more highly customer-focused in both our marketing
consulting and training services.
Gartner provides unrivaled thought
leadership for more than 10,000 organizations, helping clients
to achieve their business objectives through the intelligent
and efficient use of technology. Additionally, Gartner helps
technology companies identify and maximize technology market
opportunities. Gartner's technology content and strong brand
reach IT professionals globally through Gartner Research,
its research and advisory unit; Gartner Services, its custom
consulting unit; Gartner Events, including Gartner's renowned
Symposia; and Gartner subsidiary TechRepublic, Inc.
Giga Information Group, Inc. is
a leading e-Business advisor that helps companies and institutions
reach and maintain elite e-Business status through a combination
of objective research, advice and continuous technology coaching.
Giga Information Group's integrated suite of offerings helps
clients make strategic decisions about the technologies, people
and processes they need to excel in the new digital economy.
Emphasizing close interaction between analysts, advisors and
clients, Giga Information Group delivers support with the
speed and scope necessary for e-Business.
Hurwitz Group's industry analysts,
research experts, and market consultants provide software
vendors, service firms, and IT organizations with actionable
and sustainable strategic guidance. Recognized for our real-world
experience, consultative style, and pragmatic approach, we
leverage our research to provide you with market development
and positioning strategies, enterprise technology strategies,
custom market research, custom content, and custom consulting.
IDC is the world's leading provider
of technology intelligence, industry analysis, market data,
and strategic and tactical guidance to builders, providers
and users of information technology. IDC delivers dependable,
high-impact insights and advice on the future of ebusiness,
the Internet, and technology to help our clients make sound
business decisions. We forecast worldwide markets and trends
and analyze business strategies, technologies, and vendors,
using a combination of rigorous primary research and in-depth
The Knowledge Capital Group was
founded in 1998 by software industry veterans, led by retired
Gartner analyst Bill Hopkins. KCG is the single most effective
resource for information and advice focused on helping Enterprise
and Internet Software companies to outmaneuver the competition,
increase awareness and open up new markets.
The MASIE Center is an international
ThinkTank focused on learning, training and technology. We
provide a targeted set of services to organizations as they
build new models of workforce training.
Meridien Research provides its clients
with detailed research and advisory services on the technologies
that will have the greatest strategic impact on the financial
META Group is a leading research
and consulting firm, focusing on information technology and
business transformation strategies. Delivering objective,
consistent, and actionable guidance, META Group enables organizations
to innovate more rapidly and effectively. Our unique collaborative
models help clients succeed by building speed, agility, and
value into their IT and business systems and processes.
Montgomery Research publishes thought-leadership
projects that focus on the convergence of technology and business.
Working in partnership with leading companies and organizations,
our projects build collaborative communities that promote
best-of-breed business environments.
Ovum, the analyst and consulting
company, is a global leader in the rapidly changing world
of converging technologies and markets. Genuinely original
thinking coupled with exceptional knowledge and experience
allows us to provide you with a definitive map of this complex
environment and to guide you through it. Our mission is to
help you make successful commercial decisions. We achieve
this by providing you with expertise and advice which is defining,
incisive and challenging. We have 15 years' experience helping
senior decision makers in the Telecoms, IT, e-commerce, and
digital TV sectors.
Probe offers multi-client study
to analyze, evaluate and forecast concepts and technologies
that will promote applications within the networked home.
A clear and deep understanding of customer behavior toward
adoption as well as usage of these technologies is essential
in order to predict future success. We believe that this is
the only study to apply consumer purchase and adoption behavior
as well as usage analysis to new rich media applications.
To shorten your software decision cycle times and make more
informed decisions, check SPEX before you buy. SPEX is the
leading Internet authority for enterprise and web-based software
technology evaluations. A division of META Group, SPEX conducts
hands-on evaluations of enterprise software packages and provides
detailed side-by-side comparisons to help global companies
quickly select critical applications.
TechRepublic.com has garnered international
attention as an information resource for IT professionals
of all ranks, from support staff to executives. The site targets
IT executives, managers, consultants, strategists, network
administrators, and other computer-related support staff.
TechRepublic is organized into five "Republics,"
organized by job category. In addition to the Republics, the
site also hosts TechProGuild, a premium online service, featuring
in-depth technical content and the ERP resource site.
Founded in 1993, TowerGroup is the
leading research and advisory firm specializing in the impact
and direction of technology within the financial services
industry. TowerGroup's research and analysis guide some of
the largest and most influential banks, securities and investment
firms, insurance companies, technology firms, and professional
services firms as they make critical business and technology
decisions. In 1999, TowerGroup became part of Reuters Enterprise.
In line with Reuters' editorial principles, TowerGroup maintains
complete editorial independence and objectivity.
Sur notre site, vous trouverez des
informations professionnelles par type dactivité,
en particulier dans le domaine des télécommunications
et de lindustrie pharmaceutique, mais aussi concernant
la grande consommation, la distribution, la production industrielle,
la logistique et la finance. Notre activité est de
fournir des informations professionnelles sous forme de conférences,
dateliers, de formations, de rapports, détudes
de marché, de documentations, de lettres dinformation
ou de forums de discussion.
The Yankee Group can offer the strategic
guidance your company needs to position your technology with
your plans for the future. As an internationally recognized
leader in research and consulting services, our broad reaching
analysis encompasses all the areas crucial to e-business success.
Focusing on the Internet, electronic commerce, communications,
wireless mobile, computing, and enterprise applications, we
provide strategic planning assistance, technology and market
forecasting, and cross-industry analysis for a wide range
of clients on a worldwide basis.
Zona Research provides superior
market research and strategic consulting
for the Internet industry. Focusing on Internet technologies,
market opportunities and trends, and the new dynamics of the
burgeoning electronic economy, Zona's highly regarded team
of technology analysts and business consultants provide astute
interpretations of industry events and insightful recommendations
on Web-oriented marketing and business strategies. Zona Research
offers information and analysis on the Internet via membership
services, reports as well as custom consulting.